Incluso AB

We seek an experienced Adobe Experience Manager (AEM) and Analytics Specialist with extensive expertise in Adobe products and CMS tools to join a Global Company in Lund. You like to drive projects and have an urge to get to the bottom of things and fix it. As part of the Customer Communications website team, you will be pivotal in delivering a comprehensive website strategy that aligns with their digital marketing objectives and strengthens their online presence. This is a ten-month, full-time consultant position starting asap. 25% remote work, Your main responsibilities Evaluate the current ecosystem: Assess the existing setup and configuration of Adobe products and related systems (One Trust Consent Mgt, Firewall, TransPerfect) to identify key pain points and inefficiencies. Assess the operating model and the way IT and the business work. Strategies for improvement: Develop and recommend solutions to optimise platform functionality, improve data capture, and enhance flexibility, ensuring alignment with business goals. Collaborate across teams: Work closely with stakeholders in IT, Communications and other departments to ensure system changes support broader organisational objectives. Support key projects: Assist the Web & Analytics Manager in driving the project to re-evaluate and revamp the website & analytics systems and operating model, ensuring scalability and growth. Enhance website strategy: Contribute to the overall website strategy, ensuring it supports Tetra Pak’s communication goals and delivers a best-in-class customer experience. Required skills Proven experience in using Adobe Experience Manager (AEM) and Adobe Analytics and understanding its underlying system architecture, configuration, and programming. Familiarity with other CMS platforms, analytics tools, and digital ecosystem components. Strong technical understanding of system integrations, data capture, and performance optimisation. Excellent business understanding and ability to align technical solutions with organisational goals. Solid project management skills with a track record of delivering complex projects on time and within budget. Experience working in cross-functional teams and managing stakeholders across various departments. Knowledge of CMS and analytics tools. Please get in touch with Karin Persson if you have any questions.

We are looking for a Jira Administrator for a global company in Gothenburg. The assignment administrates the Customer Service Company's section of the company's Jira instance. This is where the company communicates with its customers regarding incidents, Service Requests, etc. The system and its flows must function as intended. This is a one-year, full-time consultant contract starting February 10th, 2025. 25%remote work. Work tasks could include: Configuration changes Changes that do not affect performance (no installations of apps, upgrades, etc.). Their Jira hosting partner must perform anything that affects their performance. Workflows, fields, etc. User management On/offboarding of users User support, guidance, answering questions Strategic work How should the Customer Service Desk develop for the company? It is a complex configuration where changes could have unforeseen complications if not tested properly. How can they reduce the complexity and make it easier to maintain? Can they challenge how the customer programs use Jira to achieve a standardized configuration? Integrations - A couple of customers have integrated Jira instances. If the customer changes the configuration, they might need to make adjustments to ensure the workflow is still functioning. There will undoubtedly be more integrations towards new customers in the future. Compliance—Jira will have new requirements for handling personal data. This must be appropriately configured so that users' data is accessible outside that region. You and some colleagues will administrate the Customer Service Desk, although it is not their primary responsibility or core competence. You will be the expert in the area, recommend how things should be implemented, drive your work, take initiatives to simplify the maintenance effort and coordinate with all required stakeholders. Please get in touch with Karin Persson if you have any questions.